bCasino Privacy Policy

We at bCasino are committed to protecting your personal data and respecting your privacy whenever you use our platform, whether through our website, the bCasino app or our online casino services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when you register, log in and play at bCasino. By creating an account or using bCasino online, you confirm that you have read and understood this policy.

Who We Are

bCasino is operated by Green Feather Online Limited, a company registered under the laws of Malta with Company Number C 80735, registered address Elite Business Centre, Trejqa Ta' Box Box, Msida MSD 1840, Malta. We hold a licence from the Malta Gaming Authority, licence number MGA/B2C/445/2017, issued on 16 January 2019. Transactions made through your account may appear on your card or bank statement as Green Feather Online. For any data protection matters, you can reach our Data Protection Officer directly at dpo@greenfeatheronline.com.

Information We Collect

When you register or use bCasino, we collect several categories of information necessary to open and manage your account, process transactions and comply with our licensing obligations.

• We collect the personal details you provide when you register, such as your name, date of birth, address, email address and phone number.
• We collect identity verification documents, including proof of ID, proof of address and payment ownership confirmation, particularly once cumulative withdrawals reach 2,000 EUR or equivalent.
• We collect financial information related to your deposits, withdrawals and chosen payment methods when you use bCasino to fund or withdraw from your account.
• We collect gameplay data, including the games you play across our slots, live casino and table game selections, your betting activity, wagering progress and bonus usage.
• We collect technical data such as your IP address, device type, browser information and location data, which also helps us detect the use of a VPN, proxy or device spoofing when you register or log in.
• We collect communication records when you contact our support team via live chat or email, including any complaints raised through our formal complaints procedure.

How We Use Your Information

We use the information we collect to operate bCasino responsibly, securely and in line with our regulatory obligations. Our purposes include the following.

• We use your data to verify your identity, confirm your age and ensure you are not accessing bCasino from a restricted jurisdiction.
• We use your data to process deposits and withdrawals, including verifying that payment methods are held in your own name before releasing funds.
• We use your data to manage your account, apply bonus codes, calculate wagering requirements and administer promotions such as our welcome package or ongoing bonus offers.
• We use your data to operate our VIP Program, Complementary Points system and gamification features, including the Login Rewards Calendar, Coin Tournaments and Bonus Crab.
• We use your data to communicate with you about your account, transactions, promotional offers and any updates to our terms or policies.
• We use your data to detect and prevent fraud, money laundering and any attempt to circumvent our restricted country or self-exclusion controls.
• We use aggregated and anonymised data to improve our services, including our game selection, website performance and mobile experience across the bCasino app and desktop platform.

Legal Basis for Processing

We rely on several legal grounds when we process your personal data. We process data where it is necessary to perform our contract with you, such as when you register or request a withdrawal. We process data to comply with our legal and regulatory obligations under Maltese law and our Malta Gaming Authority licence. We also process data based on our legitimate interests, for example to prevent fraud or improve our online casino, and, where required, based on your consent, such as for certain marketing communications or non-essential cookies.

Cookies and Similar Technologies

We use cookies and similar technologies when you access bCasino to remember your preferences, keep you securely logged in and analyse how our website and bCasino app are used. Some cookies are essential for the platform to function, while others help us understand player behaviour and tailor offers such as free spins or promotional codes. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of bCasino online.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate bCasino effectively and lawfully.

• We share data with payment providers, including card processors and e-wallet services, to process your deposits and withdrawals.
• We share data with identity verification providers to confirm age, identity and address as required under our licence.
• We share data with regulatory bodies, including the Malta Gaming Authority, and with dispute resolution providers such as eCOGRA where a complaint is escalated.
• We share data with our game providers, including Games Global, Pragmatic Play, Play'n GO and Evolution Gaming, where necessary to deliver slots, live casino and other game types you play.
• We share data with law enforcement or regulatory authorities where we are legally required to do so.

International Data Transfers

As we operate internationally, your data may be transferred outside your country of residence, including to service providers located outside the European Economic Area. Where this occurs, we take appropriate steps to ensure your data continues to receive an adequate level of protection, in line with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations. Where an account becomes inactive after 12 months, or dormant after 30 months without login, we retain the associated records in accordance with our regulatory requirements even where the account itself is closed.

Your Rights

Depending on your location, you may have rights regarding the personal data we hold about you. These rights typically include the right to access your data, request correction of inaccurate information, request deletion where legally permissible, object to certain processing, and request a copy of your data in a portable format. To exercise any of these rights, you can contact us at dpo@greenfeatheronline.com, and we will respond in accordance with applicable law.

Age Restrictions and Account Eligibility

We only permit registration from individuals who meet the minimum age requirement of 18, or 21 in Estonia, or the applicable age of majority in your country, whichever is greatest. When you register at bCasino, we verify this information as part of our identity checks. We do not permit registration from residents of the United States, Israel, the United Kingdom, Jersey, Guernsey or the Isle of Man, and any account found to have circumvented this restriction, including through a VPN or proxy, will be closed with balances removed.

Security of Your Data

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse when you use bCasino, whether through our website or the bCasino app. While we take security seriously, no method of transmission or storage is entirely secure, and we encourage you to keep your login credentials confidential and use a strong, unique password for your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Where changes are material, we will notify you through our website or by email. We encourage you to review this policy periodically when you log in to bCasino.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact our support team at support@bcasino.com, or reach our Data Protection Officer directly at dpo@greenfeatheronline.com. We are here to help you understand how your information is used whenever you play, deposit or withdraw at bCasino.